BOOTS Case Study

THE SITUATION

Boots had one of the most complex IT programmes in the UK. With a high number of niche consultancies supplying similar services, there were no outcome assurances.

THE CHALLENGE

There was no financial control or governance to keep programme costs down and achieve the results required. Add in a lack of formalised processes to mobilise teams across the varied suppliers, and you’re looking at a tangled, confused and costly situation.

THE SOLUTION

Cognita was brought in to bring order to Boots’ vast IT infrastructure. We mobilised a management team to deliver cost savings and improve efficiencies within the programmes. We transitioned teams from Time and Materials buying solutions on programmes to outcome-led programmes under one supplier.

This made programme governance much more effective and cheaper. The results were so positive that Boots asked Cognita to start capitalising certain teams to outcome-led work; helping them hit programme deadlines quickly and decrease overall programme costs.

THE FEEDBACK

“The original objectives of improving compliance, process improvements, speed and quality of hire and cash savings are already evident. I would fully recommend the team to any company experiencing the same difficulties; their people are flexible and easy to work with, reflective of their understanding of the dynamics of retail.”

– Colin Swanston, Director of IT Business Development – Boots

MOBILISED MANAGEMENT TEAM

CHEAPER PROGRAMME GOVERNANCE

INCREASED HIRING SPEED + QUALITY